Listen FAQs
Want to know how to tune in on Digital Radio? Would you like to listen online? We've got all the answers here.
- How can I listen to Classic FM?
- What can I do if illegal broadcasters are causing interference and hampering my enjoyment of Classic FM?
- How many listeners tune into Classic FM?
- Why can I not receive Classic FM on my digital radio?
- How can I listen to audio clips or watch video online?
- What software do I need?
- Why won't the 'Listen Now' player launch?
- I want to listen again to a show but I can't find it on the player or when I find it, it doesn't play?
- Why can't I listen back to one piece of music?
- When I click ‘Listen Live’ will it know I am using a Mac?
- I cannot load the listen live tab on my Mac.
- Why can't I find My Classic FM on the new website?
- How can I listen to Classic FM on Linux Ubuntu?
At Global we believe the best experiences are shared. So we want our customers to share their experiences with us. Whether it’s feedback, a question or a complaint, the Global Customer Service team are here to help.
To contact our Customer Support Team, please use the ‘Support’, ‘Chat’ or ‘?’ button on the screen, or you can email Customer.Support@Global.com. If you prefer to speak to us – the team are here to help on 0333 200 2000, or you can contact them via Twitter at @GlobalSupport.
The team are available 9am to 5:30pm Monday to Friday. Closed on Public Holidays.
How can I listen to Classic FM?
Click here to listen live to Classic FM online.
Click here to listen again to Classic FM shows you've missed.
You can also listen to Classic FM...
- On an FM Radio : Our frequency is 100 to 102 on FM
- On TV and satellite : You will find us on Freeview Channel 731, Sky Digital channel 0106 and Virgin TV channel 877
- On DAB+ Digital Radio
- On the Classic FM app : You can download the app for iOS and Android
- Do I need a licence to play a radio in the work place?
What can I do if illegal broadcasters are causing interference and hampering my enjoyment of Classic FM?
Ofcom have amended the procedure for the reporting of interference from illegal broadcasters. Listeners, in addition to commercial radio broadcasters, are now able to report instance of interference caused by illegal broadcasters direct to Ofcom. You can report the problem here.
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How many listeners tune into Classic FM?
Classic FM is proud to currently have approximately 4.5 million listeners in the UK, ranging in age from 0 - 100!
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Why can I not receive Classic FM on my digital radio?
Find out if your area is covered by DAB+ Digital Radio .
To find out more about all aspects of digital radio you can visit the Get Digital Radio website .
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How can I listen to audio clips or watch video online?
If you are having trouble viewing our live video streams or hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free: see below for details.
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What software do I need?
For PCs
Operating System: Windows 95 or higher. Browser: Internet Explorer version 4 or higher (Note: versions 3 and below are not compatible) and Firefox. Netscape users may experience problems when looking at the site and player.
To download Microsoft Internet Explorer, click here .
For Macs
Operating System: Mac OS X or higher. Browser: Internet Explorer or Safari.
Please note that the player will not automatically prompt you to install the latest version of Flash.
The hardware you need: A computer that meets the minimum requirements to playback stations. This minimum specification refers to the 'power' of the computer, as well as having an installed and working, modem or other internet connection, soundcard and speakers. We recommend the following as a minimum specification:- 166MHz processor or higher 16-bit soundcard Speakers (connected!) 28.8kbps modem or better. (We suggest 56.6 kbps or hi-bandwidth connection for best results).
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Why won't the 'Listen Now' player launch?
Our 'Listen Now' player launches in a new window and pulls in information from several different servers. If you have Norton Anti-virus or Firewall software installed on your computer, you may experience some difficulties loading our player properly. If you have trouble accessing the player, please contact your Firewall support centre for help.
It is also worth checking that your Pop-up Blockers are turned off. Most pop-up blockers are installed automatically with your system software either within the browser toolbar, or within the Windows Taskbar along the bottom right corner of your screen. It is possible that you may have more than one pop-up blocker running and you will have to disable all of them for the player to work properly. If you are listening from work it may be that your office IT network has placed a block on certain kinds of pop-ups. Unfortunately we have no control over these. Please contact your IT support team for further information.
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I want to listen again to a show but I can't find it on the player, where can I find it?
You can access our Listen On-Demand service to catch up on every Classic FM show up to seven days after broadcast here. The Listen On-Demand service is also available on the app for iOS and Android devices.
Why can't I listen back to one piece of music?
The UK Radioplayer, a new cross-industry media player, offers the output of every licensed UK radio station and let users search this content by subject, musical style, or even song title.
When I click ‘Listen Live’ will it know I am using a Mac?
Yes, the player will automatically detect when you are accessing via a Mac and, providing you have Silverlight installed it will load the Listen Live tab.
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I cannot load the listen live tab on my Mac.
To use the player on an Apple Mac, please install Silverlight. You should be prompted to do this when you load the player. Alternatively, click here to download it from Microsoft.
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Do I need a licence to play a radio in the work place?
For more information on playing a radio in the work place, please click here.
Still having problems?
If you have not been able to resolve your listening enquiry via the FAQs, check out our troubleshooting guide which covers more listening online problems.
